Quality & Safety Policy
Dorna Industrial Group
Quality, Food Safety and Customer Complaint Handling Policy
Revision Date: 1404/05/15 Document Code: Qp-52/01-03
Striving to produce safe products, improve quality, ensure the safety of manufactured products, and comply with relevant regulations.
Striving to promote the health of society and future generations through scientific and specialized approaches.
Developing the business through diversity and innovation in the product portfolio and compliance with prerequisite program requirements.
Complying with environmental laws and regulations and striving to reduce the consumption of non-renewable resources.
Developing a culture of responsibility and accountability toward stakeholders at all organizational levels.
Strengthening the organizational brand as its most valuable intangible asset.
Applying a productivity approach to make optimal use of available resources and opportunities.
Developing a healthy competitive environment and increasing domestic and international market share, with emphasis on ethical principles and organizational values.
Maintaining and developing sustainable employment.
Commitment to addressing stakeholder complaints and criticisms until their satisfaction is achieved and their level of satisfaction is increased.
Striving to increase employee motivation and participation as the organization’s primary assets.
Increasing the diversity and volume of production to meet customer needs.
Applying the world’s leading technologies to create product differentiation and generate employment.
Striving to empower food industry graduates and develop their practical knowledge, particularly in the flour-based products industry, such as cakes and biscuits.